Confirm your quotation
Confirm scope, currency, milestone schedule, fees, exclusions and payment deadlines in writing.
ARRC Agency · Client billing
Payments, made clear.
Understand the payment routes to ask about, confirm your project’s billing terms, and know what happens before work begins. Payment arrangements are agreed in writing for each project.
Availability notice
This page does not process payments or verify live payment-provider eligibility. Unless a route is explicitly confirmed in your written quotation or invoice, treat it as subject to confirmation. Do not transfer funds using unverified account details.
This page does not process payments or verify live payment-provider eligibility. Unless a route is explicitly confirmed in your written quotation or invoice, treat it as subject to confirmation. Do not transfer funds using unverified account details.
01 / Payment workflow
How project payments work
The route is straightforward: agree what will be delivered, confirm the written terms, use the verified payment instructions, and wait for confirmation before the project starts.
Receive payment details
Use the beneficiary and instructions stated in the approved quotation or invoice.
Use the agreed route
Pay only through the bank or provider confirmed for your specific project and currency.
Wait for confirmation
Payment receipt and commencement are confirmed through the agreed communication process.
02 / Payment methods
Routes to confirm for your project
These labels describe the current published guidance, not verified payment-provider integrations. The quotation or invoice is the source of truth.
Malaysian bank transfer
Local bank transfer may be suitable for Malaysia-based clients.
Confirm the actual beneficiary name, bank details, currency, fees and payment reference from the issued invoice.
Read payment safety guidance ↓International SWIFT transfer
Potential route for cross-border business payments.
Sending and receiving bank requirements, intermediary-bank fees, currency support and arrival times depend on the route.
See international payment FAQ ↓Wise or eligible transfer service
May be an option when the sender, recipient and corridor are supported.
Confirm business eligibility, recipient account availability, payment currency, transfer fees and settlement terms before relying on this route.
Check guidance for your situation ↓DuitNow QR / e-wallet
Eligibility depends on the actual receiving account and provider.
Do not assume QR or wallet payment is available for every project or invoice. Ask for confirmation before making a payment.
Check guidance for your situation ↓Card, FPX or hosted checkout
No live card or online checkout flow is advertised on this page.
Online card or bank-payment checkout would require a suitable payment-provider integration and end-to-end testing.
No payment form is providedWritten payment terms
Project-specific terms belong in the quotation or agreement.
Milestones, due dates, revisions, refunds, cancellations and responsibilities are agreed in writing for the project.
Read Terms & Conditions ↗03 / Billing currencies
Currency preferences are agreed in writing
A customer’s preferred payment currency is not the same as a verified settlement currency. Final billing and settlement currency must be confirmed for each project.
04 / Milestones and fees
Understand the terms before you pay
Payment percentage, amount, deadlines and fees depend on the approved quotation and agreement. This page does not set a default deposit or milestone percentage.
Agreed deliverables
Review included work, exclusions, assumptions and acceptance criteria.
Written milestones
Check any deposit, staged invoices, final balance and due dates specified in the agreement.
Fees and exchange
Ask who bears sender, recipient and intermediary fees; the provider/bank sets the exchange rate.
Payment proof
Keep the invoice number and transfer reference; wait for confirmation through the agreed channel.
Optional planning tool
Model fees you have been quoted
Enter fees or a conversion allowance supplied by your bank/provider. Blank values are treated as unknown, not as a zero-fee promise. This tool does not fetch live rates or fees.
Enter an invoice amount and at least one known fee or conversion allowance to calculate an illustrative scenario.
Only the values entered are included. Any unprovided or changing bank, provider, intermediary or currency-conversion cost is excluded; the result is not a provider quote or final amount payable.
Payment safety checklist
- Verify the beneficiary name and account details against the approved invoice.
- Confirm the invoice number, amount and currency before transferring.
- Verify any change to bank details through a previously verified contact channel.
- Never share passwords, one-time codes or full payment credentials through the enquiry form.
Fees, refunds and cancellations
Transfer fees and conversion costs vary by provider, bank, currency and route; no live fee estimate is available here. Refunds, cancellation charges and settlement of completed work follow the applicable written quotation, contract and relevant law. Contact ARRC Agency before paying if any item is unclear.
Ask about billing terms ↗05 / Billing FAQ
Questions before payment
Project-specific information in the signed or approved agreement takes precedence over general website guidance.
When do I pay, and when does work begin?
The approved quotation or contract specifies any deposit, milestone payments and deadlines. Work starts after the agreed commencement conditions are met and payment is confirmed when required by the agreement.
Are all listed payment methods available?
No. The routes shown as “Subject to confirmation” must be confirmed for your project, location, currency and eligible receiving account. Card, FPX or hosted checkout is not currently offered on this page.
Who pays transfer and intermediary-bank fees?
Fees depend on the payment route. The quotation or invoice should clarify any known fee responsibilities. Ask before transferring if charges are unclear; this website does not quote live fees.
Are MYR, USD, EUR, GBP, SGD and HKD all guaranteed settlement currencies?
No. They are currency preferences that can be discussed. The billing and settlement currency must be confirmed in writing based on the actual eligible route.
How long will an international transfer take?
Processing time varies by sender, receiving and intermediary banks, provider checks, weekends, public holidays and the selected currency. No guaranteed arrival time is stated here.
What if I need a refund or need to cancel?
Refunds, cancellation and payment for work completed are governed by your project agreement and applicable law. Check the written terms before making payment or contact us for clarification.
Can I pay directly by card on this website?
No live card checkout or payment form is currently provided here. Do not submit payment details through the enquiry form. If a future project requires online payments, provider eligibility, account setup and end-to-end testing must be completed first.